Customer Service

How Can We Help You?

First of all just go to our contact us page! There you can fill in all your information and in the message field give us the following:

Name of Form/Envelope/Product
Quantity you would like.
Note a date you need this by.
*Most orders take at least two weeks.
The best way to send us any type of file is by email at in**@ac*******.co or on our home page there is an area where you can upload your artwork.
 
Some files may be too large to email. If you have an gmail account you can add your file to your Google Drive and share the link with us. 
Another way is to use Dropbox which is file storage utility that allows you to store and share files online in the cloud so you can access them from anywhere.
We accept all industry-standard graphic file formats, including Adobe InDesign, Adobe Photoshop, Adobe Illustrator, Word, Excel, PDF, TIFF, EPS and JPG.
A PDF is definitely the preferred file type depending on your editing needs.
Please contact us if you don’t see your file format here.
Yes, we will accept your files in person if you prefer that method. Our staff would love to see you so feel free to drop by!
We do not have a CD reader so a flash drive is the preferred method.
Yes. You can call or email us your project details anytime. When contacting us have the following information available:

Type of Product Needed
Quantity
Dimensions
Color Options (One Color, Two Color or Full Color)
Paper Choice (text or cover weight paper)
Optional Items (Hole Drilling, Folding, Numbering or other Special Services)
Turnaround Time

Or, you can use our Upload Artwork form here on our website. We will then review all the information and get back to you with a quote as soon as we can.

Yes. Most orders can be expected to be complete with 1 1/2 to 2 weeks depending on complexity and availability of products.

At Ace we stand by everything we produce and your complete satisfaction with your order is our goal. Please feel free to contact us about anything regarding your order.

Upload Artwork
If you need to send us a file and it didn’t fit over email, or you just want to get the ball rolling on a job, we’ve tried to make it really easy for you to send us your art. Simply fill out the form below, click submit, and we’ll follow your requests.
Please include all important specifications like
quantity, size, single or double sided, paper or material needed and timing needs where it says “Enter Print specs here”

Printing checklist

We want to be able to print your artwork exactly how you want it. Be sure to size your image appropriately. There can be issues with inappropriately sized art that will incur extra charges to setup your print ready file. We use the Adobe Creative Suite: Illustrator, InDesign, & Photoshop. The native design is best printed in the software it was created in, we know not everyone has the ability to design in these programs so we have created a document below to help with some popular online design software,
  • Canva
  • Vectornator
  • Stencil
  • Fotor
  • AppyPie Design
Does your artwork have a bleed? This is a crucial part of the artwork that can make it frustrating for commercial printing supplied artwork. It the artwork goes to the edge of the paper you will need a bleed, this means the image that is being printed needs to be produced on a large stock to be able to trim down to the appropriate finish size. Let’s say you have a Letter size flyer that has an image that an image and color that runs off all edges. This is achieved in the print world by bleeding the image, usually be 1/8″ (.125) on all edges, this 1/8″ bleed means your image has to be 1/4″ larger than the intended trim size. So if you have a letter size flyer it will actually be printed 8 3/4 x 11 1/4 or larger (most likely 9×12) size sheet. 
CMYK (reflective) and Spot color is the most common when talking to a printing company. We deal with reflective (non-backlit) color non-projected color like a computer monitor (RGB). So when setting up a file please remember gamut, printing gamut and monitor/screen diversity. What we mean is that what is displayed on your screen may not be the same as our screen, nor will it look the same printed as it does on your screen (rgb color). RGB (Red, Green, Blue) and CMYK (Cyan, Magenta, Yellow, Key (black)) are two different things but they are playing better together these days with printing and the use of RIP (Raster Image Processing) Systems. 
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Upload Artwork

We are currently building out
our online ordering platform.

if you would like to get a print job started
please use the form below

thank you for your supporting small business!